Customer Service Representative

We are seeking an experienced and professional Customer Service Representative to join our Customer Service team.
This is an office-based position located in Jomtien, Thailand.

The successful candidate will be responsible for customer enquiries and service issues while maintaining a high level of customer satisfaction.
The role requires excellent written and verbal English communication skills, strong issue ownership, and the ability to respond quickly and professionally in a fast-paced environment.

Previous experience within the transport, coach hire, travel, logistics, or passenger transport industry is highly desirable.

Key Responsibilities

• Respond to customer enquiries via email and telephone in a timely and professional manner.
• Evidence gathering and liaising with management to investigate service-related issues.
• Accurately log, track, and manage service issues within internal systems.
• Ownership of customer communications from acknowledgement through to final resolution.
• Liaise with internal departments and stakeholders to resolve issues efficiently.
• Maintain accurate records of all customer interactions and actions taken.
• Escalate complex issues where appropriate while ensuring customer expectations are managed.
• Monitor and follow up on outstanding cases to ensure prompt resolution.
• Meet departmental service standards and performance targets.
• Identify recurring issues and contribute to continuous process improvement initiatives.

Essential Requirements

• Minimum of 5 years’ proven Customer Service Desk or Customer Service Representative experience.
• Minimum education requirement : Bachelor’s Degree in Business Administration, Business Management is preferably.
• Fluent English speaker with excellent verbal and written communication skills.
• Clear and confident telephone manner, capable of communicating effectively with native English-speaking customers.
• Experience in issue logging, case management, and complaint handling.
• Proven ability to take ownership of issues and see them through to completion.
• Excellent organisational and time management skills.
• Strong attention to detail.
• Ability to work effectively in a fast-paced office environment.
• Proficient in Google Suite and issue management systems.
• Reliable, professional, and punctual.

Preferred Requirements

• Experience within the transport, coach hire, travel, tourism, logistics, or passenger transport industry.
• Experience using CRM, ticketing, or issue management systems.
• Familiarity with service level agreements (SLAs) and escalation procedures.

Personal Attributes

• Customer-focused with a professional attitude.
• Strong sense of accountability and ownership.
• Excellent communication skills.
• Calm under pressure.
• Highly organised and methodical.
• Proactive and solutions-oriented.
• Team-oriented with a positive work ethic.

Working Schedule

• Monday to Friday
• 9:00 am GMT – 5:30 pm GMT

Job Type: Full-time

Pay: ฿30,000.00 per month

Education:

• Bachelor’s Degree (Required)

Work Location: In person