UK, Ireland & European Markets  |  Jomtien Office, Thailand

Position:	Outbound Sales Appointment Setter
Company:	eCoachManager / Don't Travel Empty
Location:	Thailand
Reports To:	General Manager
Working Hours:	UK business hours
Work Permit:	Provided by the company

 

Company Overview

eCoachManager (ecoachmanager.com) and Don't Travel Empty (donttravelempty.com) are SaaS providers serving the coach and bus transport industry across the UK, Ireland, Europe, and Australia. Our integrated platform covers operator CRM, bookings management, route optimisation, empty-leg journey reduction, and a newly launched vehicle maintenance compliance system. We are a growing international business with offices in the UK, Thailand, and Australia. This role is based in our Jomtien, Thailand office.  

Role Purpose

This is a high-volume outbound telephone role. Your job is simple and specific: contact coach and bus hire operators across the UK, Ireland, Europe - qualify their interest, and book confirmed product demonstration appointments for our UK-based sales team. You are not expected to conduct demos or sell the software in depth. You will work from a call script, learn our product range and value proposition, and develop a solid understanding of the market you are calling into. Success is measured by one thing: qualified appointments delivered.  

What You Will Do

• Make 30–50 answered outbound calls per day to coach and bus operators
• Work from the Jomtien office during UK hours (3pm - 11.30pm)
• Work from a structured call script, adapting naturally to each conversation while staying on message.
• Qualify prospects against defined criteria before booking a demonstration appointment.
• Book confirmed demo appointments into the calendar of our Sales Executives.
• Maintain accurate call notes and records in our CRM system after every interaction.
• Build familiarity with our product set and core value proposition so you can handle basic objections with confidence.
• Provide daily call activity summaries and weekly appointment reports to the General Manager.
• Flag market intelligence — competitor mentions, pricing objections, common pain points — as you encounter them.

 

What This Role Is Not

To be clear about expectations:

• You will not be conducting software demonstrations.
• You will not be negotiating contracts or closing deals.
• You will not be managing accounts or providing customer support.

This is a focused, disciplined appointment-setting function. The right person will thrive on call volume, daily targets, and the satisfaction of a booked calendar slot as a unit of success.

What Good Looks Like

The ideal candidate has come from a high-volume telephone sales environment where making and converting calls is the core of the job — not a side task. We are not looking for polished enterprise account managers. We are looking for people who know how to pick up the phone, handle rejection without losing momentum, and move on to the next call. Backgrounds that translate well into this role include:

• Any role where daily call targets, objection handling, and appointment metrics were part of the job

Industry knowledge of coach and bus transport is not required, but would be helpful.  

What We Require

Essential

• Bachelor's Degree (required for Visa processing)
• Proven experience in outbound telephone sales or cold calling — this must be demonstrable, not incidental.
• Comfortable making 30–50 calls per day without losing energy or professionalism.
• Excellent spoken and written English
• Resilience and a positive attitude in the face of rejection; the ability to reset quickly between calls.
• Must be available to work UK hours.
• Basic computer and AI tool literacy — CRM data entry, calendar management, email.
• Self-motivated and target-driven; able to work independently within a structured framework.

Preferred (not essential)

• Experience calling into the UK markets specifically.
• Familiarity with CRM tools (any platform).
• Prior exposure to SaaS, technology, or transport/fleet products.
• Prior experience in Bus & Coach Hire industry.

 

Compensation & Benefits

This role is structured to reward output. Base salary is intentionally modest; the earning opportunity is in appointment volume.  

Base Salary	THB 35,000 per month
Commission	THB 1,000 per qualified appointment completed
Qualification Criteria	Prospect attends the demo and meets basic operator criteria
Work Permit	Full Thai work permit provided and sponsored by the company
Office Location	Jomtien, Thailand
Working Hours	UK business hours
Training	On the job training provided

  Example: A setter booking 20 qualified appointments per month earns THB 35,000 + THB 20,000 = THB 55,000 total. Consistent performers will book MUCH more.  

How to Apply

Send your CV and a brief covering note — no more than one page — to:   derekc@ecoachmanager.com   In your covering note, tell us specifically: what outbound calling role you have held, roughly how many calls per day you were making, and what your appointment or conversion targets were. Applications without this information will not be progressed.

The role goes beyond simply responding to support tickets. You wi l be involved in troubleshooting, customer communication, system configuration, onboarding, training support, testing new features, documenting solutions, and providing feedback to our Development team. Our customers operate businesses across the UK, Ireland, Australia, New Zealand, South Africa, and other international markets. The successful candidate must therefore be comfortable working independently and communicating with customers across different time zones. Key Responsibilities 1. Application Support ● Provide timely and professional application support through email, cals, support tickets, and other approved communication channels. ● Assist customers with questions relating to the functionality and use of eCoachManager. ● Investigate application issues and determine whether they are related to configuration, user behaviour, data, browser/environment issues, or potential software defects. ● Reproduce reported issues where possible and gather the information required for further investigation. ● Provide clear explanations and practical solutions to customers. ● Escalate genuine development issues to the appropriate Development team with sufficient information for investigation. ● Folow up on outstanding issues and keep customers informed of progress. 2. Troubleshooting & Investigation ● Analyse reported problems and identify the likely cause before escalating. ● Colect relevant information such as Job IDs, customer records, screenshots, steps taken, browser details, error messages, and examples of affected records. ● Attempt to reproduce issues in appropriate test/UAT environments. ● Distinguish between a system defect, configuration issue, user error, data issue, and expected system behaviour. ● Work with Development to investigate and resolve technical issues. ● Verify fixes before communicating resolution to customers where appropriate. 3. Customer Communication ● Communicate with customers professionaly and clearly, particularly when dealing with technical or operational issues. ● Explain technical matters in a way that non-technical users can easily understand. ● Regularly check in with customers folowing significant issues, implementations, or feature deployments. ● Build positive working relationships with customers and understand how they use the system. ● Manage expectations regarding investigation, development, testing, and deployment timelines. ● Provide proactive updates rather than waiting for customers to request progress. 4. Development & Internal Team Collaboration ● Work closely with Developers to investigate and resolve application issues. ● Provide clear and structured information when raising development tasks. ● Use approved tools such as Jira to track development-related issues and progress. ● Keep internal records and customer-facing updates aligned. ● Participate in discussions relating to new features, system improvements, and customer requirements. ● Provide feedback from customers to help improve the product. ● Help ensure that new functionality is properly understood before it is communicated or demonstrated to customers. 5. Support Documentation & Knowledge Base ● Maintain accurate records of customer issues and resolutions. ● Contribute to internal troubleshooting guides and knowledge-base articles. ● Help improve customer-facing Help Centre content. ● Document recurring issues and recommended solutions. ● Identify gaps in existing documentation and recommend improvements. ● Assist in keeping support and training information aligned with the current version of the system. 6. Proactive Customer Support The role is not limited to reacting to incoming support requests. You wi l also be expected to: ● Folow up with customers after significant issues. ● Identify recurring problems and recommend improvements. ● Monitor customer feedback and identify common areas of confusion. ● Highlight potential system usability issues. ● Suggest improvements to customer processes where appropriate. ● Help customers get greater value from the platform. ● Escalate recurring issues that may require product-level improvements. Ideal Candidate Essentials: ● Minimum 2 years' experience in application support, technical support, SaaS support, customer support, or a similar role. ● Excelent written and spoken English. ● Strong troubleshooting and analytical ski ls. ● Comfortable communicating directly with customers. ● Ability to investigate problems methodicaly rather than immediately escalating them. ● Strong attention to detail. ● Ability to manage multiple support requests and priorities. ● Comfortable working independently. ● Willingness to work across UK (or Australian business hours if the business needs). ● Good organisational and time-management ski ls. ● Ability to explain technical information clearly to non-technical users. Technical Knowledge : A good understanding of the following would be advantageous: ● Web applications ● SaaS platforms ● Cloud-based systems ● APIs and third-party integrations ● Web browsers and browser troubleshooting ● Basic databases and SQL ● Reporting systems ● CRM systems ● Helpdesk/support platforms ● User acceptance testing ● Data imports and CSV files ● Google Workspace Experience with the following tools is an advantage: ● Jira . ● CRM platforms ● Google Workspace ● 3CX or similar telephony systems ● API/integration tools ● Reporting tools ● SQL/database tools

Company Overview: ecoachmanager.com and donttravelempty.com are leading providers of SaaS solutions for the coach and bus industry. Our comprehensive platform helps operators streamline their bookings, manage customer relationships, optimize routes, reduce empty-leg journeys, and ensure vehicle compliance with our newly launched, cutting-edge vehicle maintenance system. We are passionate about helping transport businesses thrive through innovative technology and exceptional customer service. Following the recent integration of Dont Travel Empty, we offer an unparalleled suite of tools to enhance efficiency and profitability for our clients. Job Summary: We are seeking a highly motivated and experienced SaaS Sales Executive to join our dynamic team in our Thailand office. The primary responsibility of this role will be to drive sales of our SaaS products, including our new vehicle maintenance system, to potential customers in the UK market through proactive phone-based outreach. The ideal candidate will have a proven track record in B2B SaaS sales, a strong understanding of the sales process, and excellent communication skills tailored for the UK market. Key Responsibilities:

• Proactively identify and qualify new sales leads within the UK coach and bus operator market.
• Conduct high-volume outbound cold calling and email campaigns to prospective customers.
• Present and demonstrate our SaaS products (ecoachmanager.com, donttravelempty.com, and the vehicle maintenance system) effectively via phone and online meetings.
• Understand customer needs and pain points, and articulate how our solutions can address them.
• Build and maintain a strong sales pipeline to achieve and exceed sales targets.
• Manage the full sales cycle from lead generation to closing deals.
• Negotiate contract terms and pricing with clients.
• Maintain accurate and up-to-date records of all sales activities and customer interactions in our CRM system.
• Stay informed about industry trends, market conditions, and competitor activities.1
• Collaborate with the marketing and product teams to provide feedback and contribute to sales strategies.
• Represent the company professionally and build strong, long-lasting customer relationships.

Required Qualifications & Experience:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of proven experience in B2B sales, with a significant portion in SaaS sales.
• Demonstrable experience in phone-based sales and conducting outbound call campaigns.
• Excellent understanding of the UK business culture and communication nuances.
• Proven ability to meet and exceed sales quotas.
• Strong negotiation, presentation, and closing skills.
• Proficiency in using CRM software and other sales tools.
• Excellent verbal and written English communication skills, with a clear and professional telephone manner.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.

Preferred Skills:

• Experience selling software or services to the transport, fleet management, or logistics industry.
• Familiarity with the specific challenges and needs of coach and bus operators.
• Ability to quickly learn and articulate the value of new software features and products.

Working Hours: Must be amenable to working hours that align with the UK business day. What We Offer:

• Competitive salary and commission structure.
• Opportunity to work in a growing international company with a market-leading product suite.
• A supportive and dynamic work environment in our Thailand office.
• Comprehensive product training.
• Opportunities for career progression.

To apply, please send your CV to jobs@voovadigital.com

Role Overview:

• The role involves speaking with clients about our transport services, presenting our USPs, securing bookings, and developing long-term client relationships.
• This is not an entry-level sales position. We are seeking candidates with a minimum of 5 years’ experience in similar sales roles and a strong track record of performance.
• Excellent command of the English language is essential, as expected by our clients.
• Full product training will be provided.
• This is a full-time, office-based role in Pattaya.

Qualifications:

• Thai nationals and foreigners aged 25–45 years
• Minimum Bachelor’s degree
• At least 5 years of sales experience
• Excellent English communication skills
• Strong negotiation and closing skills
• Proven ability to meet or exceed sales targets and KPIs and work under pressure in a target-driven environment
• Ability to build and maintain long-term client relationships
• Confident, persuasive, and results-driven personality
• Ability to Basic computer literacy

***Our company facilitates the work permit**** Job Type: Full-time Pay: From ฿35,000.00 per month Work Location: In person